Frequently Asked Questions

How is Clarity Different?

Clarity is Western Springs’ provider of physical therapy. We are an independent, locally owned and operated clinic and wellness center and believe in providing individualized one-on-one care to our clients. Our newly-renovated space provides a comfortable atmosphere for our patients and yoga students alike to relax, restore and focus on their own health. From injury recovery to mindfulness and meditation, Clarity offers a variety of opportunities to achieve and maintain optimal health.

Is Physical Therapy Covered By Insurance?

Yes, physical therapy is covered by insurance, but can vary based on the insurance plan you have. You can view a full list of our accepted insurance providers. Our billing company verifies all insurance benefits once information has been received, however we suggest all patients consult their insurance provider to obtain the most up to date information. If you have further questions, please call us.

Do I Need A Prescription To Be Seen By A Physical Therapist?

Physical therapy does not require a prescription. Physical therapists have the autonomy to direct patient care. Insurance does not require a physician referral or prescription for physical therapy. Medicare is the only insurance that requires either a signed physical therapy initial evaluation or prescription on file to be covered.

What Is The Difference Between A Screening And Evaluation?

We offer free screenings to discuss your problem areas and assess whether or not physical therapy is the right course of action for you. Once physical therapy is prescribed as the best way to optimize your health, we would schedule your comprehensive evaluation. The evaluation is your first appointment, which will outline your treatment plan and path to recovery. The evaluation is not free and is billed accordingly, through your insurance provider or directly to you as an out of pocket payment.

Should Physical Therapy Cause Pain?

Physical therapy can cause discomfort and at times be challenging, but our treatments should never cause pain. If you are experiencing pain during or after your visit, please consult your therapist.

What Ages Do You Treat?

Clarity’s physical therapy practice and wellness center is available to anyone, ages 5 to 99! We welcome parents, children, seniors and everyone in between. Please come visit our space in downtown Western Springs and get to know our staff, treatment philosophy and beautiful wellness center first-hand. Schedule your free screening today to see what Clarity is all about!

Our Happy Patients

    
 
 
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   Bryan Durkin 
 
 
 
 Trustindex verifies that the original source of the review is Google. I started therapy with Clarity in November to treat plantar fasciitis which I had been battling for one year. After unsuccessful steroid injection therapy, my physician recommended physical therapy. I researched therapists in the area and was impressed with the reviews and holistic approach Clairty takes with patients.  My therapist Jay Ruben was absolutely phenomenal. He was patient, insightful and so knowledgeable in treating my issue. After two months, my symptoms were substantially eliminated and we determined I no longer needed therapy. Unfortunately, after two weeks of being therapy free, I unfortunately injured my back during a personal training session and aggrevated a herniated disk and bulging disk issue. I immediately returned to Clarity and Jay for help. The pain I was experiencing was indescribable!  Jay and the Clarity team immediately tended to my issues and got me back on my feet in short order! After 4 weeks of therapy twice per week, my symptoms and issues have been completely resolved!

I cannot speak highly enough for Craig (owner) and his entire team. From the moment you enter their facility, the desk personnel treat you with such kindness and their follow through with appointment reminders and scheduling is impeccable!

I have referred a close friend who has battled chronic back issues for years to Jay and Clarity. He started therapy with them a few weeks ago and like me, is already experiencing great improvement.

Clarity Physical Therapy  deserve the highest rating and praise for their services and their team from my perspective and experience.
  
 
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   Pat Stamper 
 
 
 
 Trustindex verifies that the original source of the review is Google. I’m working with the ultra-talented, owner Craig Mawdsley on a hip pain issue. My orthopedic diagnosed it as bursitis and prescribed PT. Craig diagnosed it at my initial consult as referred pain from my arthritic back.  He used dry-needling and I finally felt some relief. Yesterday I went to a recommended sports doctor at Shirley Ryan downtown for another opinion. He confirmed Craig was correct and advised to continue with his treatments. We are lucky to have such a talented PT right in Western Springs.
  
 
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   Don Krueger 
 
 
 
 Trustindex verifies that the original source of the review is Google. Some years ago, I was involved is a very serious automobile accident. As such, I am no stranger to PT (Physical Therapy).  So, when my Primary Care Physician recommended PT for a recently diagnosed arthritis condition, I started my research by asking friends and family for referrals.  Even though Clarity was in the lead by far at this point, I developed a list of the top three and visited each of these facilities - just so I would have my own firsthand knowledge of equipment and personnel.  Obviously, I chose Clarity.  From the moment I entered the Clarity facility I was met with a professional and friendly greeting.  They treated me as a person, not "number".  The "introduction /case history interview" meeting was thorough and comprehensive.  I started treatment immediately after that initial meeting.  There was a marked improvement with range of motion and pain reduction even after the first visit.  At the beginning of each subsequent session, I was always asked “how is it feeling, any changes”, etc. They listened to my replies and administered the appropriate treatment. And speaking of treatment, the Clarity staff always demonstrated their exceptional skill level and comprehensive command of Physical Therapy at every visit.  In short, I would use them again and highly recommend them to anyone.

Respectfully,
Don Krueger
  
 
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   Gino Ballauer 
 
 
 
 Trustindex verifies that the original source of the review is Google. What a great overall experience!! The laid back and friendly environment was perfect for me to relax and enjoy my therapy. Going from minimal movement and pain constantly in my jaw I was stuck literally. After the first session I was amazed by the way I was able to move my jaw like I haven’t been in years. I can’t thank Craig and the team at Clarity enough for the results I’ve had in only two weeks!!! 5 star service
  
 
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   Craig Peterson 
 
 
 
 Trustindex verifies that the original source of the review is Google. Craig, Ellen and the entire team at Clarity are absolutely the best. They listen to what the problem is and come up with a plan to fix it. They work at the pace and speed that the individual patient needs, all with a smile. I would recommend anyone go there for their physical
Therapy needs. Simply the best!
  
 
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   Luke Massery 
 
 
 
 Trustindex verifies that the original source of the review is Google. Amazing team at Clarity!  Very individualized approach to care. I'm feeling better faster than I thought I could.

Questions? We are happy to any questions you may have! Schedule a free screening so we can discuss your problem areas and determine if physical therapy is the right course of action for you.